Terms and conditions
UNBINDING CONVENIENCE AUTOMATED ENGLISH TRANSLATION:
GENERAL TERMS AND CONDITIONS OF USE OF THE ONLINE SHOP AT WWW.WESTWING.SE
The following are our general terms and conditions (the "Terms") that we use as the basis for the use of Westwing's online shop on the website www.westwing.se. By placing an order on the website, you accept these general terms and conditions of Westwing GmbH, Moosacher Str. 88, 80809 Munich, Germany ("Westwing").
These general terms and conditions apply to consumers with a billing address in Sweden who utilise offers on our website. For the purposes of these general terms and conditions, consumers and users are natural persons acting for purposes that are not related to their commercial or professional activity. For the purposes of these general terms and conditions, consumers are also legal persons acting on a non-profit basis in a field that is not related to a commercial or professional activity.
1. GENERAL AND SCOPE OF APPLICATION
1.1 Westwing operates an online shop on the website www.westwing.se.
1.2 In order to benefit from the offers available on the Online Shop, persons must be over 18 years of age.
1.3 Goods and services are sold only in quantities that are customary for households.
1.4 These general terms and conditions apply to all contracts concluded via the website www.westwing.se, unless the B2B general terms and conditions for contractors apply.
1.5 Where (working) days are indicated as deadlines, these shall be understood as all working days with the exception of Saturdays, Sundays and public holidays.
2. USE OF THE WEBSITE WWW.WESTWING.SE AND REGISTRATION
2.1 When ordering goods, you will be asked to provide personal data which will be collected and processed in accordance with Westwing's Privacy Policy. Clause 18 is applicable here.
2.2 You are responsible for the completeness and accuracy of your data. You are also responsible for keeping your information up to date. If there is a change in the information you have provided during your use of the website, you must correct the information immediately. You are obliged to treat your passwords and other access data confidentially and to protect them from access by unauthorised third parties.
2.3 You are responsible for the content (e.g. product reviews) that you publish in the areas available for this purpose. You warrant that your own content does not infringe or violate the rights of third parties (e.g. personal rights or copyrights). In this regard, you fully indemnify Westwing against all claims of third parties at first request. By submitting content to Westwing, you grant Westwing and all affiliated companies of the Westwing Group (hereinafter referred to as the "Westwing Group") all simple, unrestricted utilisation rights in time, space and content, and also for transmission to third parties, which Westwing needs to publish and distribute the content, even only partially, on the websites of the Westwing Group.
2.4 In your customer account, you can view and, if necessary, modify your open, recently sent and/or completed orders, as well as manage and store your own data, vouchers, newsletters and messages separately.
2.5 You may only register with one customer account in the shop on the website www.westwing.se and you may only use one customer account at a time. If Westwing detects multiple registrations, Westwing may delete them.
2.6 It is prohibited to use the website www.westwing.se or its content for illegal or offensive purposes or for purposes prohibited by these General Terms and Conditions. In particular, it is not permitted to interfere with or manipulate technical processes. In the event of unauthorised behaviour or attempts to gain unauthorised advantages to the detriment of Westwing or other customers, Westwing reserves the right to block the customer's access and not to accept offers.
2.7 Westwing reserves the right to exercise its virtual property rights at its sole discretion and, for example, issue warnings, refuse orders, restrict available payment methods, suspend or terminate access to the www.westwing.se website or membership or remove uploaded content if the provisions of these general terms and conditions are violated or if an abuse of rights occurs. Your right of cancellation under Article 13 shall in no way be limited by the above-mentioned measures. Claims for damages from Westwing remain unaffected.
3. PARTIES, LANGUAGES, AND CONCLUSION OF CONTRACTS
3.1 The contracting party when entering into an agreement on the website www.westwing.se is Westwing.
3.2 The website www.westwing.se is operated in the Swedish language. Contracts via the website shall be concluded exclusively in the Swedish language.
3.3 Please ensure that you have read and understood these Terms and Conditions before placing an order. Orders placed on www.westwing.se will be dispatched as soon as you have placed the Products in your virtual shopping basket and the electronic ordering process has been completed by clicking on the "Buy Now" button. Please note that products in your virtual shopping basket are not reserved and can be purchased by other customers before your order has been accepted by Westwing, see paragraph 3.5.
3.4 After you have submitted your order, Westwing will send you an automatic order confirmation email to confirm that we have received your order and that we will start checking the availability of the order. Please note that the order confirmation is a confirmation that we have received your order and not an acceptance of the order, see section 3.5.
3.5 Once the order has been processed, a delivery confirmation email will be sent with all relevant information about your order. Your order is accepted once you have received the delivery confirmation, but no later than when the goods are dispatched. Please note that all orders placed by you are subject to acceptance by Westwing. Westwing does not guarantee that all products presented on the Website www.westwing.se are in stock at the time of your order. If we have already received a payment for an order that is not accepted by Westwing, we will refund the amount paid to you.
3.6 Westwing stores the order data and sends it to you by e-mail after you have placed an order. This email also contains a cancellation policy. You can also download the general terms and conditions at any time at https://www.westwing.se/i/terms_and_conditions/. If you have created a customer account before submitting your order, you can always view the order data in the login area. This also applies to previous orders within the framework of statutory storage obligations.
3.7 Order processing and contact is normally done via automated order processing or via e-mail. You must ensure that the e-mail address you provide for order processing is correct, so that e-mails sent by Westwing can be received at this address. In particular, if you use SPAM filters, you must ensure that all emails sent by Westwing or third parties engaged by Westwing to process your order can be delivered.
4. PRICES AND SHIPPING COSTS
4.1 For orders of goods and services on the website www.westwing.se, the prices stated on the detail page for each item at the time of the order apply. The prices are total prices including VAT and packaging. Delivery costs and, where applicable, the costs of an assembly service that can be booked (see section 6) will be added.
4.2 The product prices of the products in your virtual shopping basket will always match the current price on the product details page. This means that the current product price may differ from the price at which you added the product to your virtual shopping basket. When you add a product to your virtual basket, you do not reserve the price displayed at that time. The price of a product may rise or fall between the time you add it to your virtual basket and the time you actually buy it. The reason why the price of a product may change after it has been added to your basket may be, for example, that a limited-time offer has expired.
4.3 Shipping costs are charged separately for each order and are based on the price indicated on the product detail page. This depends, among other things, on size, weight and the respective shipping method. The latter is at the discretion of Westwing.
5. ASSEMBLY
5.1 For certain products, assembly or installation at the desired location is offered as a separate additional service for a fee (hereinafter "Assembly Service"). The Assembly Service is offered in almost all parts of Sweden. If you want the product to be assembled in such a case, you should order the Assembly Service by ticking the "Assembly Service" box on the item's detail page, adding the item to the virtual shopping basket and completing the order by clicking the "Buy Now" button. You can also book the assembly service at a later date by selecting a delivery date and ticking the "Assembly service" box.
Westwing does not guarantee that the goods can actually be assembled or fastened in the spaces intended for this purpose. Westwing reserves the right not to offer the assembly service in individual cases if there are objective reasons for this. The assembly service is carried out in accordance with the respective assembly instructions.
5.2 Westwing shall provide the Assembly Service itself or through third parties (subcontractors) acting on behalf of Westwing at its own choice. You do not have the right to choose a specific person to perform the desired Assembly Service.
5.3 If you have not already agreed on a delivery date via the Quote Website, Westwing or a subcontractor of Westwing will contact you to arrange an appointment after you have placed your order. For the provision of the assembly service, a suitable and easily accessible environment must be guaranteed, supported by reasonable co-operation on your part, to the extent required (e.g. by allowing access and sufficient space for assembly).
5.4 The Installation Services do not include painting, wallpapering and/or electrical installations, wall and ceiling installations or any other work explicitly mentioned on the Website.
5.5 When ordering the Preparation Service, costs in addition to the purchase price for this service will be charged according to the price shown when ordering or on the appointment booking website.
5.6 The risk of accidental loss and accidental deterioration of the Goods shall not pass to you until the Installation Service has been completed and the Goods have been delivered.
5.7 Westwing and its subcontractors are entitled to carry out an acceptance inspection after assembly and to produce photographic material for documentation purposes.
6. TERMS AND CONDITIONS AND PAYMENT
6.1 You can pay for the Goods and Services - subject to our credit check - by any of the following payment methods: Paypal, payment cards (VISA, Mastercard, American Express), Apple Pay, Google Pay (only available when ordering via web browser), Swish and Klarna.
6.2 Westwing accepts several types of payment cards, currently: VISA, Mastercard and American Express. Westwing will charge your payment card upon receipt of your order via our payment service provider Stripe Payments Europe Ltd (registered at Irish Companies House under number 3206488LH).
6.3 If ApplePay, Swish or GooglePay (for web orders only) is selected as the payment method, the payment will be processed by our payment service provider Stripe Payments Europe Ltd (registered at Irish Companies House under number 3206488LH).
6.4 If a payment method offered by PayPal is selected, the payment will be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (registered with the Trade Register under number R.C.S. Luxembourg B 118 349), subject to the PayPal User Agreement, available at https://www.paypal.com/se/legalhub/paypal/useragreement-full.
6.5 If Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (registered in the Swedish Trade Register under number: 556737-0431) is used as a means of payment, the following payment options are available to you if you have the appropriate credit rating: purchase on account with payment within 30 days, payment in three interest-free instalments or financing with interest. In this case, Westwing assigns its credit to Klarna.
7. INVOICING7.1 By accepting the Terms, you agree that Westwing may send the invoice to you by electronic means or make it available to you by electronic means in accordance with Chapter 17, Section 20 of the Value Added Tax Act (2023:200).7.2 Please note that if your details under paragraph 2.2 are not correct when you place an order, we will not be able to issue a correction invoice to correct your details after your order has been finalised.
8. VOUCHERS
8.1 Westwing offers the following vouchers: Gift vouchers and grant vouchers:
8.1.1 Gift vouchers
8.1.1.1 Gift vouchers are vouchers that can be purchased in the Online Store and redeemed only at www.westwing.se, unless otherwise stated on the voucher. The gift voucher will be sent to you by email after you have placed the order.
8.1.1.2 Gift vouchers and the remaining balance of gift vouchers can be redeemed until the end of the third year following the year in which the gift voucher was purchased.
8.1.1.3 Gift vouchers can only be used for the purchase of goods and services and not for the purchase of other gift vouchers.
8.1.1.4 If the price of your order is higher than the balance of a gift voucher, you can pay the difference using the payment methods offered. If the price of your order is lower than the balance of a gift voucher, you can redeem the remaining balance with your next order.
8.1.1.5 In the event of cancellation of a contract, for whatever reason, the purchase price will be refunded by debiting the gift card account and the means of payment used in addition, if any.
8.1.1.6 The gift voucher is transferable.
8.1.1.7 Lost gift vouchers, especially stolen gift vouchers, are not refundable. Westwing assumes no liability for the loss of codes.
8.1.2 Replacement vouchers
8.1.2.1 Replacement vouchers are vouchers that cannot be purchased, but are issued by Westwing at its sole discretion as compensation without recognition of any legal obligation.
8.1.2.2 The rules on promotional vouchers shall apply mutatis mutandis.
8.2 Westwing may, in the event of justified suspicion of fraud or other activities contrary to law or conditions in connection with the purchase or redemption of a voucher, block the respective voucher code (also temporarily) or refuse redemption (also temporarily). In the latter case, you have the right to cancel the order.
8.3 Payment of the voucher amount is not possible, nor is a value transfer or subsequent set-off for purchases already made, i.e. before the order process has been finalised.
8.4 The above-mentioned vouchers can only be redeemed by consumers.
9. DELIVERY AND SHIPPING CONDITIONS
9.1 Deliveries are only made within Sweden to the delivery address you have provided.
9.2 The expected delivery times are communicated to you on the detail page for each item.
9.3 The ordered goods are sent as parcels or by freight forwarder at the discretion of Westwing.
9.4 Westwing is only obliged to deliver goods that are in Westwing's warehouse or that are ordered from their suppliers. Westwing's delivery obligation does not apply if the goods cannot be delivered, cannot be delivered in full or cannot be delivered on time because the ordered goods are not in Westwing's warehouse or because Westwing's suppliers do not deliver the goods to Westwing as agreed. Advance payments will be refunded by Westwing if delivery fails in accordance with this paragraph.
9.5 Westwing cannot be held liable for non-performance or defective performance of Westwing's obligations under this agreement if and to the extent that this is due to the occurrence of force majeure, notwithstanding that Westwing will do everything in its power to minimise the consequences of such an event.
Force majeure means unforeseen events which, although foreseeable, are beyond Westwing's control and whose impact on the fulfilment of the contract could not have been avoided by reasonable efforts on the part of Westwing. This includes, but is not limited to, war, warlike conditions, revolt, insurrection, military or civil coup, riot, mutiny, embargo, government order, fire, flood, storm surge, hurricane or other severe weather phenomenon of a catastrophic nature, earthquake, lightning, pandemic, epidemic, nuclear accident or similar cause beyond Westwing's control that makes it illegal, impossible or commercially impracticable to perform or fulfil the obligations governed by these general terms and conditions. If a case of force majeure occurs, Westwing is obliged to inform you immediately. Westwing is relieved of its performance obligation for the duration of the event. Deadlines for delivery and execution are extended accordingly. If the force majeure lasts longer than 8 weeks, Westwing and you have the right to withdraw from the agreement.
9.6 If the delivery of the Goods fails for reasons for which you are responsible, Westwing will charge you for the costs of a new delivery as well as reasonable storage costs from the date of the failed delivery. You will be charged for a new delivery even if the first delivery was free of charge for you. We will inform you of the additional costs before the re-delivery and will only perform the delivery with your consent. Please note that a refusal of consent does not constitute an effective exercise of your right of withdrawal and must be expressly explained to Westwing. Westwing reserves the right to withdraw from the contract if you do not accept a new delivery within 7 days. In this case, Westwing will refund the payments that you have already made. This also applies if you actually exercise your right of withdrawal. In this case, you will also be refunded the shipping costs (standard shipping).
10. WARRANTY, LIABILITY, AND TRANSPORT DAMAGE
10.1 Statutory liability for defects under the Consumer Sales Act (2022:260) applies to defects in goods.
10.2 If the goods are delivered with obvious damage to the packaging or contents, we ask you to immediately complain to the respective courier company and to contact Westwing's customer service (service@westwing.se). Notification has no effect on your warranty claims, but makes it easier for Westwing to assert its rights against the courier company.
10.3 Additional commercial warranty is only available if explicitly stated and described on the product information page.
11. THE CONSUMER'S RIGHT OF CANCELLATION
You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, other than the carrier, has taken possession of the goods.
To exercise your right of cancellation, you must inform us of your decision to withdraw from this contract by a clear message (e.g. a letter or an email). You can use the following model cancellation form or the cancellation form available from the Swedish Consumer Agency, see here: link, however these are not mandatory:
B. Form for exercising the right of cancellation
(If you wish to withdraw from the contract, please fill in this form and return it)
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/performance of the following services (*)
Ordered on (*)/received on (*)
Name of the consumer
Consumer's address
Signature of the consumer (only if notified on paper)
Date (*)
(Delete the parts that do not fit)
In order to comply with the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
The revocation should be addressed to:
By post: Westwing GmbH, Moosacher Str. 88, 80809 Munich, Germany
E-mail: service@westwing.se
Tel: +46 101 388 631
12. CONSEQUENCES OF EXERCISING THE RIGHT OF CANCELLATION
If you have cancelled the purchase contract, we will refund all payments we have received from you, including delivery costs, without undue delay and at the latest within fourteen (14) days from the day we have received the notification of your cancellation. For reimbursement, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you. In no case will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever condition is met first.
You must return the goods immediately and in any event within fourteen (14) days from the day you notify us that you are withdrawing from the contract to the following address. The return address depends on the carrier who delivered the goods, but unless otherwise notified to you in connection with the specific order, the return address is:
Westwing GmbH C/O Bring
Bördsvägen 3
SE - 55810 Jönköping
The goods will be considered to have been sent on time if you send them before the 14-day deadline. We will bear the costs of returning the goods. You are only responsible for any loss of value of the goods resulting from your handling of the goods other than what is necessary to establish their nature, characteristics or functioning.
13. VOLUNTARY RIGHT OF RETURN FOR CONSUMERS
13.1 For all purchases of goods, Westwing grants you a voluntary right of return totalling 30 days from receipt of the goods in addition to and independently of the statutory right of withdrawal under Clause 11. This voluntary right of return granted to you by Westwing enables you to withdraw from the purchase contract even after the expiry of the 14-day withdrawal period (see Clause 11) by returning the goods to Westwing within 30 days of receipt.
If you exercise this voluntary right of return after the expiry of the 14-day period for exercising the statutory right of cancellation, a prerequisite for exercising the voluntary right of return is, however, that you return the goods complete and undamaged in the original sales packaging. Otherwise, Westwing reserves the right to refuse the return. We would also like to draw your attention to the fact that you bear the transport risk when returning the goods within the framework of the voluntary right of return. The voluntary right of return does not apply to the purchase of gift vouchers.
13.2 The refund will be made to the means of payment you used to make the payment.
13.3 Your statutory right of cancellation (see clause 11) shall not be affected by the fulfilment of the requirements of this clause 13 and shall continue to apply notwithstanding this. Until the expiry of the statutory right of withdrawal, only the legal conditions set out in this clause apply. This contractual (voluntary) right of return does not limit your statutory warranty claims, which remain unlimited.
14. REIMBURSEMENT OF DELIVERY AND SERVICE COSTS IN CASE OF PARTIAL CANCELLATION
If you exercise your right of withdrawal from the contract for only part of the goods in an order (partial withdrawal), Westwing will refund the payments for the withdrawn goods, including delivery and assembly costs (if they have not yet been assembled). However, if (part of) the delivery and assembly costs would have been incurred even if you had only ordered the goods that you did not withdraw, these are excluded from the refund.
15. RESERVATION OF TITLE
The goods remain the property of Westwing until full payment has been made.
16. SERVICE AND COMPLAINTS
It is important to us that you are satisfied with your contract with us. Because of this, we always try to process your requests as quickly as possible and contact you after receiving your feedback. For service requests, please contact Westwing Customer Service:
Westwing GmbH
88 Moosacher Str
80809 Munich
E-mail: service@westwing.se
Tel: +46 101 388 631
17. DISCLAIMER FOR HYPERLINKS
Insofar as www.westwing.se refers to the websites of other providers via hyperlinks, Westwing has no influence over their content, makes them its own and assumes no guarantee or liability for their content. The respective provider or operator of the pages is always responsible for the content of the pages. As soon as Westwing becomes aware of legal violations on the websites of other providers, the corresponding hyperlinks on www.westwing.se will be removed immediately.
18. DATE PROTECTION
For all matters relating to the protection of your personal data, you can consult Westwing's privacy policy at https://www.westwing.se/i/privacy_policy.
19. RIGHTS OF USE
The content of the website, including text, graphics, photos, illustrations, images, videos, audio and software (hereinafter referred to as "material") is protected by copyright. Downloading or use for private use is authorised. Publication, transmission, reproduction or other use of the content/materials is not authorised.
All rights to the material on www.westwing.se belong to Westwing or our partners. Use of the material, in any form, without the express written consent of Westwing is prohibited.
All trademarks used on the website may not be used without the prior written consent of Westwing.
20. ALTERNATIVE DISPUTE
Online dispute resolution under Art. 14(1) of the ODR Regulation: The European Commission offers an online dispute resolution platform under Article 14(1) of the ODR Regulation. You can find information on this here.
Westwing is neither willing nor obliged to participate in dispute resolution procedures before consumer protection boards, such as the General Complaints Board.
As of 20 July 2025, Westwing is neither willing nor obliged to participate in dispute resolution proceedings before alternative dispute resolution bodies.
21. AMENDMENTS TO THESE CONDITIONS
Westwing reserves the right to make changes at any time to its website, rules, terms and conditions, including these Terms and Conditions. Your order will be governed by the terms and conditions in effect at the time you place your order, unless a change to those terms and conditions is required by law or government regulation (in which case the terms and conditions will also apply to orders you have placed previously).
22. FINAL PROVISIONS
22.1 Any dispute arising out of or in connection with the use of www.westwing.se shall be governed exclusively by Swedish law, excluding its choice of law provisions.
22.2 Should any provision of these General Terms and Conditions be invalid or ineffective, the remaining provisions shall remain valid. The invalid or ineffective provisions shall be replaced by the relevant legal provisions.
Westwing GmbH
Moosacher Str. 88
80809 Munich
Status: 14 April 2025